Terms & Conditions
Booking Policy
In order to provide the best service and ensure you get the most out of your appointments, we have established the following booking policy:
Appointment Bookings:
Appointments can be booked through our online booking system or by contacting us directly at info@nurchanutrition.com.au
You will receive an email confirming your appointment. If you do not receive an email within 15mins of booking, please contact us via email.
New Client Information:
New clients are required to complete and submit the ‘New Client Intake’ form a minimum of 24 hours prior to first appointment. You will receive a link to the intake form in the confirmation email you receive, in addition to your reminder email that will be sent out 48hrs prior to your appointment start time.
It is very important that the intake form is completed prior to your appointment, as this ensures we have plenty of time to chat so that you get the most benefit from our session.
Providing accurate health history information is essential for us to provide effective care. Please ensure all information is both up to date and accurate. There is no judgement - it is purely so we can be understand your current health picture.
Please email any recent tests or investigations to info@nurchanutrition.com.au. Alternatively, you can attach 1 document to your new client intake form (if it’s your first appointment with us).
Arrival Time:
Please arrive 5 minutes prior to your scheduled appointment time to ensure your appointment starts on time.
Late Arrivals:
If you arrive late for your appointment, we will make every effort to accommodate your full appointment time within reason and if it does not affect the appointments after yours. We are often back to back and in some cases, your session may need to be shortened to avoid delays for subsequent clients.
If you arrive late for your appointment on a number of occasions, your appointment will be rescheduled to a time more suitable for you. It is important to arrive on time to ensure you receive the highest standard of care.
Rescheduling Appointments:
If you need to reschedule your appointment, please provide at least 24 hours notice. As much time as possible is appreciated to be able to offer the appointment time to someone else.
Appointments rescheduled with less than 24 hours notice may be subject to a rescheduling fee, depending on the situation/circumstances.
Payment for Services:
All payments on this website are processed securely through Stripe. We do not have access to your account details. You can read more about Stripe’s security policy here.
For Initial Consultations, a 50% deposit is required. This deposit is fully refundable unless you cancel within 24 hours of your appointment. The remaining 50% will be invoiced after your consultation. Payment for online appointments is due within 24 hours of receiving your invoice.
Accepted Payment Methods:
Credit cards (through stripe)
Debit cards (through stripe)
Policy Changes:
We reserve the right to update this booking policy. Any changes will be effective immediately and communicated to clients, as well as available on our website.
Contact Us:
If you have any questions or concerns regarding our booking policy, please contact us at info@nurchanutrition.com.au
Cancellation Policy
At Nurcha Nutrition, we understand that unforeseen circumstances may require you to cancel or reschedule your appointment. We appreciate your cooperation in adhering to the following cancellation policy:
Cancellations and Reschedules:
Please be aware we have a cancellation policy due to the preparation that is often undertaken prior to our consultation together. We ask kindly that you provide at least 24 hours cancellation notice.
Appointments rescheduled with less than 24 hours notice may be subject to a rescheduling fee, depending on the situation/circumstances.
Cancellations made with less than 24 hours notice may be subject to a cancellation fee. Initial appointments cancelled less than 24 hours prior to consultation will result in a 50% fee of the consultation total, and no-shows will incur a 100% fee. We understand that emergencies do occur, so please contact us at your earliest convenience to discuss the matter.
To cancel or reschedule an appointment, please contact us as soon as possible at info@nurchanutrition.com.au
No-Show Policy:
If you do not attend your scheduled appointment and do not provide advanced notice, you may be subject to a no-show fee equivalent to 50% of the appointment cost, depending on the situation/circumstances.
Exceptions:
We understand that emergencies may arise, and exceptions to this policy may be made, depending on the situation/circumstances. Please email us at your earliest convenience to discuss the matter.
Payment of Fees:
As a courtesy, cancellation fees and no-show fees must be paid within 48 hours of the missed appointment.
Rebooking:
In order to reschedule a cancelled or missed appointment, a new appointment must be booked, and any applicable cancellation fees paid prior to.
Cancellation Policy Changes:
We reserve the right to update this cancellation policy. Any changes will be effective immediately and communicated to clients, as well as available on our website.
Contact Us:
If you have any questions or concerns regarding our cancellation policy, please contact us at info@nurchanutrition.com.au
Last update: 29/12/24